What's new
New features and fixes in Falcon, newest first.
October 27, 2026
Plans
- Auto-approve is now included from the Starter plan.
- The Free plan includes 25 returns a month.
- Paid plans start with a 30-day free trial.
- Choosing what customers can exchange for is now part of Starter and above.
- Buying labels automatically on approval is now part of Growth and Pro.
Other
- Errors from Shopify are now shown as plain messages.
- New stores get a welcome email.
Webhooks
- After moving to a lower plan, you can still turn webhooks off, delete them and regenerate the secret.
Returns
- An empty amount in the refund form now means the suggested amount, not zero.
- Marking a return received twice no longer changes anything the second time.
- Tracking updates never move a delivered parcel back to an earlier status.
- Gift card refunds work more reliably. If Shopify won't link the card to the customer, Falcon still issues it.
- The exchange shop never lists gift cards, and explains when a product has nothing to pick.
Emails
- The "New return request" email to your store is on by default for new stores.
- Reply-to and the store recipient default to your store's contact email.
- Falcon no longer sends to test addresses that would bounce.
- Link-only lines show as readable buttons, and layouts for verification codes and tracking are cleaner.
Return page
- Hebrew now mirrors arrows, the step bar and icons correctly on your store.
- Translations fixed where some text stayed in English, and missing phrases added in all languages.
Privacy and help
- The privacy policy now covers Shippo, email delivery, webhooks and AI agents.
- New terms of service, support page and help page.
October 26, 2026
Prepaid return labels with Shippo
- Connect your own Shippo account and send customers prepaid return labels.
- Falcon can buy the label when you approve and email it to the customer.
- Labels are cancelled when a return is rejected, and tracking updates come in automatically.
- A redesigned Carriers and labels page with carrier logos, a spending limit per label, label size and a sample quote.
- Falcon never buys a second label when a purchase is unclear. Use Check again instead.
- Clear messages for international returns, which aren't supported yet, and for returns with no rates.
- The return page shows the label and a QR code, and the next steps know a label exists.
Store accounts
- A Request return button in customer accounts, and sign-in with a store account on the return page.
- A setup guide on the Dashboard.
Emails
- Emails go out from Falcon's address by default, with the option to use your own mailbox.
Other
- A printed label no longer counts as a shipment. The progress waits for the parcel.
- Shipping status shows as a badge on returns.
- The Dashboard no longer scrolls sideways on phones.
October 25, 2026
AI agents
- Connect Claude, ChatGPT or your own agent to Falcon.
- Sign in from Claude.ai or ChatGPT, or create a key for desktop apps.
- Three access levels: look up only, handle returns, or handle returns and refunds.
- Ten actions, built-in limits, a refund cap, an activity log, and every action on the return's timeline.
- Uninstalling disconnects all agents.
Automations
- Auto-refund and auto-exchange when items are received.
- Tagging workflows for specific returns.
Return page languages
- The return page now works in 8 languages, with a language switcher and right-to-left support.
- Edit customer-facing text per language in the editor.
Emails
- Five redesigned email looks: Studio, Editorial, Bold, Boutique and Essential.
- Emails include a tracker, product photos, a refund summary and next steps.
- Connect your own mailbox, preview on desktop and mobile, and send a test.
Other
- Shorter return numbers per store, such as R-10001.
- Comments on a return can include images and PDFs.
- A "Specific variants with stock" exchange rule with a product picker.
- Settings use plainer names, with a scrolling tab row on phones.
- Same email support on every plan.
- A redesigned billing page that shows your usage pace and suggests a plan.
- Dark mode fixes.
October 24, 2026
Admin
- A new Dashboard as the first page: what needs attention, the last 30 days, recent requests and plan usage.
- A fresh look across every admin page and the return page.
- Light, dark and system appearance in Preferences.
- Analytics with an overview, findings, comparisons and CSV export.
Return page
- The return page now shows inside your store theme.
- Choose a start page layout: centered, split or minimal.
- A redesigned return flow with a step bar, return summary, timeline and better phone layout.
- Customise the return page in a full-screen editor.
Plans
- Plans with monthly returns, feature gates and billing through Shopify.
Webhooks
- Signed webhooks to your own systems on the Pro plan.
Returns
- Returns created or changed in Shopify admin are now mirrored in Falcon.
- A replacement variant picker when staff create a return.
- Returns made in Shopify admin now count toward what's already been returned.
Automations
- Automations page with drag-to-reorder.
October 23, 2026
First release
- The customer return page: sign in, pick items, choose a refund, store credit or exchange, choose how to ship, upload photos and add tracking.
- Returns list with tabs, search, filters, bulk archive and CSV export.
- Return detail page with items, reasons, photos, refund summary and timeline.
- Approve, reject, receive, refund and exchange, all created as native Shopify returns.
- Settings for return policy, reasons, refunds and exchanges, shipping options, block list, return addresses, carriers, email notifications and preferences.
- Auto-approve workflows.
- The return page explains why an order can't be returned.
- Customer privacy requests from Shopify are handled automatically.