Email looks
An email look is the design wrapped around every email Falcon sends. Pick one and it applies to all customer and store emails at once. Each look shows the same information. Only the style changes.
Open Settings → Email notifications and find the Email look card.
The five looks
| Look | What it says in the app | What it looks like |
|---|---|---|
| Studio | Crisp card, progress tracker, product photos. Calm and modern. | A white card with rounded corners on a light grey page. The tracker uses dots with check marks. This is the default look. |
| Editorial | Large serif headline, airy layout, dark footer. Fashion-brand feel. | A large serif headline on a white page, square corners and small capital labels. The tracker is a row of thin bars. A dark footer holds your logo. |
| Bold | Your brand colour as the hero, big headline. Confident. | The top of the email is a block of your brand colour with a large headline in it. The tracker uses thicker bars. |
| Boutique | Soft tint, rounded shapes, centred. Warm and friendly. | Centred text on a soft tint of your brand colour, with very round corners, pill-shaped buttons and a gentle shadow. |
| Essential | Plain letter. Just the message and the facts. | A simple letter on white. No progress tracker and no product photos. Items show as a plain list. |
What every look includes
Every look shows your message under a headline, plus the parts that matter for that email:
- the return number and order number
- in customer emails, a progress tracker (Requested, Approved, Received, then Refunded or Exchanged, or Requested then Declined for a rejection), except in Essential
- the items in the return, with product photos, except in Essential
- the one thing the customer came for: the refund amount, a discount or gift card code, the exchange order, the reason for a rejection, or the steps to send items back
- a button to the return page
- a short help line asking the customer to reply with questions
Choose a look
- Go to Settings → Email notifications.
- In the Email look card, click a look.
It saves right away and is marked Selected.
To see a full-size email first, click Preview full email. Switch between looks at the top, then click Use this look, or Close to keep your current one.
Your logo and brand colour
Looks use the logo and brand colour from your return page. To change them, edit your return page. There is no separate setting for emails.
- Logo: shown at the top of each email. Without a logo, your store name is shown in its place.
- Brand colour: used for buttons, links, the tracker and code boxes. Bold uses it for the whole top block. Boutique uses a light tint of it for the background.
- Store name: shown in the footer. It's made from your store's Shopify address, so my-store.myshopify.com shows as My Store.
Preview on desktop and mobile
When you edit an email with Customize, the preview uses your chosen look. Switch between Desktop and Mobile to check both sizes. The preview shows sample data and two recent product photos from your store.
Built-in text in your customer's language
The headline, tracker steps, labels and footer of each customer email are built in. Falcon writes them in the language your customer used on the return page. Built-in text is available in English, French, German, Spanish, Italian, Dutch, Portuguese and Hebrew. Hebrew emails read right to left.
Your own message
Your message follows the customer's language only while you haven't edited it. Once you change it, your text is sent as written. See Email notifications.