Help and feedback
Help and feedback is where you reach the Falcon team from inside the admin. Open Settings, then Help and feedback in the General group. A person from the Falcon team reads every report.
What you can do
The page starts with four tiles:
| Tile | What it does |
|---|---|
| Report a bug | Opens the bug report form. Use it when something is broken or not working as it should. |
| Request a feature | Opens the feature request form. Use it for something Falcon should do for you or your customers. |
| Read the docs | Opens this documentation site in a new tab. |
| Email us | Starts an email to hello@f01lab.com. |
Send a bug report or feature request
- Click Report a bug or Request a feature.
- Fill in the form.
- Click Send bug report or Send request.
The button stays off until the form has a title, a few words of details and a reply-to email.
| Field | Bug report | Feature request |
|---|---|---|
| Title | A short name for the problem. Up to 120 characters. | A short name for the request. Up to 120 characters. |
| Details | What happened? What you clicked and what you saw. Steps that make it happen again help most. | What are you trying to do? The job you want done, and who it's for. |
| Optional field | What did you expect instead? | How do you handle it today? |
| Level | How much does it affect you? Blocks my work, Annoying or Small. | How important is it? I need this to keep using Falcon or Nice to have. |
| Screenshots | Optional. Up to 3 images, PNG, JPG, GIF or WebP, 5 MB each. | Not offered. |
| Reply to | The email we reply to. | The email we reply to. |
The Reply to field starts with the email of the staff member who is signed in to Shopify. You can change it.
Falcon adds your store, plan, app version, browser and the page you came from, so you don't need to type them. Customer details aren't included. Reports go to the Falcon team at hello@f01lab.com.
From an error message
Some error messages in Falcon have a link to report the problem. The bug form then opens with the error already attached.
After you send
You see "Thanks, we got it." with a reference number, for example FB-1001. A confirmation email goes to the reply-to address, which is the signed-in staff member's email unless you changed it. Our reply goes to the same address. To add more details, reply to that email.
Click Send another to start a new report of the same kind.
You can send up to 10 reports an hour from each store. Past that, you'll see "You've sent a lot of reports in the last hour. Try again a bit later, or email hello@f01lab.com."
Your reports
The Your reports list shows every bug report and feature request sent from your store, newest first. Each one shows its title, reference number, type, date and status.
| Status | What it means |
|---|---|
| Received | We have your report. |
| Planned | We've decided to work on it. |
| Done | It's fixed or built. |
| Won't do | We've decided not to make this change. |
With no reports, the list says "Nothing sent yet."