Contact support
Falcon is new, and the team building it reads every message. Every plan gets the same support, by email.
Email: hello@f01lab.com
We will do our best to help with anything you need, including setting up your return page.
Before you write
You may find the answer faster here:
- FAQ for quick answers.
- Troubleshooting for error messages and what to do.
- The short guides in the in-app help center and the support page.
What to include
Put as much of this as you can in your email:
- Your store address, the one ending in
.myshopify.com. - The return number if it's about a specific return, for example
R-10023. - What you were doing and where in Falcon, for example "Returns → R-10023 → refund".
- What you expected and what happened instead.
- The exact message Falcon showed, copied or as a screenshot.
- Your plan, from Plan and billing.
Screenshots help
A screenshot of the screen and any message is often the quickest way to explain a problem. Hide customer details you don't want to share.
Let us see your setup
If it would help for us to look at your setup, turn on Support access in Settings → Preferences and save. Mention it in your email. Turn it off again when we're done. See Support access.
You never need to send us passwords, API keys or your webhook secret. We won't ask for them.
Privacy requests
To access, correct or delete personal data held by Falcon, email the same address. See Privacy and data.