Return addresses
This screen tells Falcon where returns go and how parcels are sized. Your return address appears on prepaid labels and in the instructions for customers who ship on their own. Returned items are restocked at the Shopify location you link.
Open Settings → Return addresses. Changes save as soon as you make them.
Return addresses
Where customers send returns. Returned items are restocked at the linked Shopify location.
Add an address
- Click Add return address.
- Fill in the fields below.
- Click Save.
| Field | What it's for | Required |
|---|---|---|
| Location name | The name of this address, for example "Returns – Warehouse A". | Yes |
| Address | Street address. | Yes |
| Apartment, suite, etc. | Second address line. | No |
| City | City. | Yes |
| State / province | State or province. | No |
| ZIP | ZIP or postal code. | No |
| Country / region | Country. Use a 2-letter code, such as US, for prepaid labels. | Yes |
| Phone | Contact phone. | For labels |
| Carriers need a phone and email to create prepaid labels. | For labels | |
| Restock at Shopify location | Where returned items go back into stock. | Default: First active location |
| Set as default return location | Makes this the address Falcon uses. | Off |
If the name, street address, city or country is missing, you'll see "Add a name, street address, city and country to save this address."
Prepaid labels need a phone and email
Labels can't be created without both. If the address has no email, Falcon uses your notification email instead.
Default address
Your first address becomes the default automatically. The default has a Default badge and appears at the top of the list.
Falcon uses the default address for prepaid labels and sample quotes. It's also the address shown to customers who ship on their own.
Manage addresses
Each address shows its full address and, if linked, Restock at: with the Shopify location.
- Search filters addresses by name or address.
- The sort button switches between A to Z and Z to A.
- The ••• menu has Edit, Set as default and Delete.
With no address, the list says "No return address yet. Restocking uses your first Shopify location until you add one."
Use address names as label recipients
The return address name is printed as the recipient on return labels.
| Setting | What it does | Default |
|---|---|---|
| Use address names as label recipients | With it on, the recipient line shows the return address name, for example "Returns – Warehouse A", instead of your store name. | Off |
This helps when parcels go to a 3PL or warehouse that sorts incoming returns by recipient name. Click View label example to see a sample.
Package sizes
Default parcel dimensions used for return labels. Falcon sends the default package to the label provider when it gets rates.
Add a package
- Click Add package.
- Enter a Package name, then Length, Width and Height in cm, and Weight in kg.
- Tick Set as default package if Falcon should use it.
- Click Save.
| Field | Default in the form |
|---|---|
| Length | 30 cm |
| Width | 20 cm |
| Height | 10 cm |
| Weight | 1 kg |
The name and all four numbers are required, and the numbers must be above zero.
How weight is used
Falcon uses the package weight for each item in the return. A return of three items is sent as one parcel with three times the weight, up to 30 kg.
With no packages, the card says "No packages yet. Add one so labels use the right box size." Each package's ••• menu has Edit, Set as default and Delete.
Return documents
Proforma invoice
Generate a proforma invoice with the return label for international returns, so customs can clear the parcel.
| Setting | What it does | Default |
|---|---|---|
| Proforma invoice | Turns the proforma invoice on or off. | Off |
Click Learn more for what the invoice contains.
International labels
Falcon can't create prepaid labels for international returns yet. See Shippo labels.